Customer Service info@hellohealthsupplements.co.za
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Return Policy
Return Policy for HelloHealthLtd
At HelloHealthLtd, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Below, you'll find our return policy details:
1. **Eligibility for Returns:**
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
- Returns must be initiated within [X] days of the original purchase date.
- Some products, such as perishable items or items marked as final sale, may not be eligible for returns. Please check the product description or contact our customer service team for clarification.
2. **Return Process:**
- To initiate a return, please contact our customer service team at [insert contact information] to request a return authorization (RA) number.
- Once you receive the RA number, securely package the item(s) you wish to return, along with the original packing slip or proof of purchase.
- Clearly mark the RA number on the outside of the package.
- Send the package to the address provided by our customer service team.
3. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. HelloHealthLtd is not responsible for lost or damaged return shipments.
4. **Refunds:**
- Once your return is received and inspected, we will process the refund to the original method of payment.
- Refunds may take [X] business days to appear in your account, depending on your financial institution's processing time.
- Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
5. **Exchanges:**
- If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
- Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued for the returned item.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will arrange for a replacement or refund, depending on the situation.
7. **Non-Returnable Items:**
- Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable in the product description.
8. **Restocking Fee:**
- A restocking fee may apply to certain returns. Any applicable restocking fee will be deducted from the refund amount.
9. **Contact Information:**
- If you have any questions or concerns regarding our return policy, please contact us at [insert contact information].
By purchasing from HelloHealthLtd, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing HelloHealthLtd for your healthcare needs.
At HelloHealthLtd, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Below, you'll find our return policy details:
1. **Eligibility for Returns:**
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
- Returns must be initiated within [X] days of the original purchase date.
- Some products, such as perishable items or items marked as final sale, may not be eligible for returns. Please check the product description or contact our customer service team for clarification.
2. **Return Process:**
- To initiate a return, please contact our customer service team at [insert contact information] to request a return authorization (RA) number.
- Once you receive the RA number, securely package the item(s) you wish to return, along with the original packing slip or proof of purchase.
- Clearly mark the RA number on the outside of the package.
- Send the package to the address provided by our customer service team.
3. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. HelloHealthLtd is not responsible for lost or damaged return shipments.
4. **Refunds:**
- Once your return is received and inspected, we will process the refund to the original method of payment.
- Refunds may take [X] business days to appear in your account, depending on your financial institution's processing time.
- Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
5. **Exchanges:**
- If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
- Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued for the returned item.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will arrange for a replacement or refund, depending on the situation.
7. **Non-Returnable Items:**
- Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable in the product description.
8. **Restocking Fee:**
- A restocking fee may apply to certain returns. Any applicable restocking fee will be deducted from the refund amount.
9. **Contact Information:**
- If you have any questions or concerns regarding our return policy, please contact us at [insert contact information].
By purchasing from HelloHealthLtd, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing HelloHealthLtd for your healthcare needs.
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